Terms of Service

Returns & Customer Service

At Retail Outlet, your satisfaction is our top priority. We strive to deliver high-quality products and outstanding customer service. If something isn’t right with your order, we’re here to make it right.

Return Policy

We understand that sometimes things don't work out — and that’s okay! Our return policy is designed to make your experience stress-free.

Eligible Returns:

  • Items must be unused, undamaged, and in original packaging

  • Return requests must be made within 7 days of delivery

  • Products must be in resellable condition

 Non-Returnable Items:

  • Used or worn products

  • Items without original packaging

  • Final sale or clearance products (unless damaged or defective)

🔄 Return Process:

Contact our support team via email or the Contact Us pageProvide your order number, reason for return, and (if applicable) product photosWe’ll provide return instructions and the shipping addressOnce received and inspected, refunds are processed within 3–5 business days

Note: Return shipping costs are the customer’s responsibility unless the item was incorrect or damaged.

Customer Service Commitment

Our support team is here to help you — before, during, and after your purchase.

You can expect:

Prompt responses within 24–48 hoursHelpful, friendly, and knowledgeable assistanceTransparency in every step — from order tracking to issue resolution

Need help?

Reach out through our Contact Us form.

  • Message us on our social media handles for quick support

We’re Listening!

Your feedback helps us grow. Whether it’s a compliment or a concern, we appreciate you taking the time to share your experience. It helps us serve you better every day.